Frequently Asked Questions
Who is this pillow for?
It's designed for back and side sleepers who want their head and neck supported through the night. The contoured shape lets you settle in comfortably in either position.
How long does it take to get used to?
A contoured pillow can feel different at first. Most people settle in within a few nights, so we recommend giving it at least a week.
Can I wash it?
Yes. The cover unzips and can be machine washed on a gentle cycle. Spot-clean the pillow itself and let it air dry.
Do you ship Australia-wide?
Yes, we ship to every state and territory with free shipping on all orders. You'll get a tracking number by email as soon as your order is on its way.
How long will delivery take?
Delivery times are shown at checkout. You can track your order at any time using the link in your shipping email.
What if I don't like it?
You've got 30 nights to try it. If it's not for you, get in touch with us and we'll help you arrange a return. See our refund policy for full details.
Is it a medical product?
No. It's a comfort pillow, not a medical device. If you have ongoing neck or back pain, please talk to a health professional.
How do I contact you?
Use our contact page or email us and we'll get back to you within 1–2 business days.