30-night trial
We want you to love your pillow. If it's not right for you, contact us within 30 days of delivery and we'll help you arrange a return for a refund.
How to start a return
Email us with your order number and the reason for your return. We'll reply with return instructions. Please don't send items back before contacting us, as we can't refund returns sent without a return authorisation.
Condition of returns
For hygiene reasons, please return the pillow clean, with its cover, and in its original packaging where possible.
Refunds
Once we receive and check your return, we'll process your refund to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.
Faulty or damaged items
If your pillow arrives damaged or faulty, contact us straight away with photos and we'll arrange a replacement or refund.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.